Returns and refunds

This text is a draft and has not yet been checked by a lawyer.

14-day right of withdrawal

Under the Law of Georgia on Consumer Rights Protection you may withdraw from the contract without giving a reason within 14 calendar days. The period starts on the day you receive the part.

How to withdraw

1. Tell us within the 14 days — by email [Email], by phone [Phone] or with the form below. Using the form is not required.
2. Send the part back within 7 days of telling us. We arrange the return and tell you how.
3. You pay only the direct cost of the return.

Refund

We refund the full amount — including delivery — within 14 days of your withdrawal notice, by the same method you paid with (for example, to the same card). We may hold the refund until we receive the part or you show that you have sent it.

When the right of withdrawal does not apply

Under Article 14 of the law the right of withdrawal does not apply, for example, to:

• goods made to your specification or clearly personalised;
• goods that after delivery are inseparably mixed with other items;
• goods that spoil quickly.

Used parts are not an exception — the 14-day right applies to them too.

Condition of the part

You may inspect the part as you would in a shop. If the part has been fitted to a car or has lost value through more handling than needed to check it, we may ask you to cover that loss of value.

Model withdrawal form